ONLINE CATALOGUE

• Prices are exclusive of VAT (VAT rate 17.5%). • Read terms and conditions before ordering, • Delivered FREE within 7 working days (UK Mainland except Highlands & Islands).

About Us LoftsandLadders.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please visit our contact information page.

Making A Purchase Making a purchase of a ladder could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please remember to have your personal and credit card details to hand. Should you have a, problem, process the order and we will contact you to get your credit card details. You may purchase ladders online with your credit card or call 01271 858698 to purchase direct by telephone. LoftsandLadders.com reserve the right to change our prices on occasions. All price changes will be adjusted on the website. Once you have purchased an item you will of course pay the price issued at that time. All prices exclude VAT but include FREE delivery (with one or two exceptions) in the UK mainland. Payment will be actioned before goods are dispatched (fraud checks), Overnight carriages charges are shown on the postal invoice sent to you. Our VAT Registration No is: 753 226637

Shipping And Handling All prices, exclude VAT but standard delivery is FREE to UK Mainland. All Islands, Higlands, Western Isles /N Ireland call us. You will be required to sign for the product on arrival. But please be aware of the procedures below: VERY IMPORTANT INFORMATION - YOU MUST FOLLOW THESE INSTRUCTIONS When your product arrives, please inspect it and ensure that it is in good condition and not in an unsatisfactory condition. If you receive a product in an unsatisfactory condition (i.e damaged) DO NOT ACCEPT DELIVERY DO NOT SIGN FOR IT, and inform us on 01271 858698 as quickly as possible, so we can send a replacement. If you are unable to fully inspect a package in the presence of the carrier, TREAT IT AS DAMAGED sign for it as "DAMAGED" and DELETE the RECIEVED IN GOOD CONDITION box and put "DAMAGED". This will alert the carrier that a claim may be forthcoming. Should you find later that the product is damaged, we can replace it easily. Do not write words such as UNINSPECTED/ UNCHECKED. In either case please retain all paperwork and inform us on 01271 858698 or fax 01271 858698.

Delivery Schedule Our intentions are to always to get the product to you FREE within 7 working days (UK Mainland only), we do operate a next day delivery service, this would normally cost an additional £12.50 plus vat (some items may cost more due to weight, length over 3m or certain specialist items, towers etc we will advise you). Orders would have to be placed no later than 11am to allow the order to be processed and dispatched. Orders are delivered by carrier during normal working hours 8-30 - 4.00 ( Mon to Fri.) no deliveries on weekends. Items which are out of stock, will be notified to you and instructions taken as to how you wish to proceed. We only ship and deliver to mainland UK and its islands. We do NOT ship overseas at this time. The delivery company will only deliver to the premises. He/She will not carry any package parcel into your premises, that is your responsibility to do so. Do not ask the driver to assist you.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. It is our intention to make your purchase as safe and secure as possible. Always ensure that the padlock sign is visible on the site prior to purchase. If in doubt please select the SEND CREDIT CARD DETAILS SEPARATE BOX, and we will contact you, or make your purchase by telephone on 01271 858698. We may contact you by phone to verify personal details, or contact your card issue company to verify your details, for your security and as a measure against fraud.

Guarantee You have 7 working days to cancel your order, this starts from the day after taking delivery of the product. You may return the product without any reasons given; however the goods will be returned at your own expense. A refund will be given only once the product has been received in sound condition for resale. If the product has been used, misused or in an unfit condition for re-sale no refund will be given. A 25% plus vat re-stocking charge will apply. Please be advised that risk of damage, for returned items are always with you. Where products are made to order, the right to cancel will not apply. Complaints are dealt with quickly and fairly, we keep you informed at all times. This does not affect your statutory rights as a cunsumer. Where a manufacturers lifetime guarantee is shown, for welds and defects, the manufacturer who will inspect and decide as to defect or abuse, if the latter exists you will be charged for the repair and any transport charges related. The guarantee applies to the product remaining in the possesion of the original purchaser, transfer is not permitted. If the manufacturers product is at fault, they will replace or reapir the faulty part.

Reaching Us If you need to contact us please visit our contact information page.

Privacy Policy Any information given to and held by LoftsandLadders.com will not be rented or sold to any third party. We will only use this information lawfully as detailed in accordance with the Data Protection Act 1998. Information held is kept secure at all times. You may request information held by us at any time by emailing us; a security check will be made prior to disclosure as additional protection. Any questions or comments you have about our privacy statement should be made through the contacts on our contact information page.

Remittance Terms Purchase orders accepted by arrangement. Our terms and conditions apply in all cases. All monies are to be paid prior to delivery of goods, failure to do so will result in a 15% surcharge being added to any outstanding payments on a weekly basis.