Making a purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please remember to have your personal and credit card details to hand.

LoftsandLadders.com reserve the right to change our prices on occasions. All price changes will be adjusted on the website. Once you have purchased an item you will of course pay the price issued at that time.

All prices exclude VAT, with FREE standard delivery (with one or two exceptions) in the UK mainland.

Our VAT Registration No is: 753 226637.

You will be required to sign for the product on arrival, or you may specify if there is to be another person to sign on your behalf. But please be aware of the procedures below:-

Shipping & Handling

Shipping costs are included in the displayed price unless specified. (WE DO NOT SHIP TO THE USA OR OUTSIDE OF UK.

You will be required to sign for the product on arrival, or you may specify if there is to be another person to sign on your behalf prior to delivery. But please be aware of the procedures below:

VERY IMPORTANT INFORMATION - PLEASE FOLLOW THESE INSTRUCTIONS

VERY IMPORTANT INFORMATION: When your product arrives, please ensure that it is in good condition and not in an unsatisfactory condition. If you receive a product in an unsatisfactory condition (i.e damaged) DO NOT ACCEPT DELIVERY & DO NOT SIGN FOR IT, and inform us on 01271 858698 as quickly as possible, so we can send a replacement. The courier should not leave the consignment without a signature, if this happens, you must inform us within 48 hours.

If you are unable to inspect a package in the presence of the carrier, TREAT IT AS DAMAGED, sign for it as "DAMAGED" and DELETE the RECEIVED IN GOOD CONDITION box and write "DAMAGED". This will alert the carrier that a claim may be forthcoming.

Should you later find that the product is damaged, we can replace it easily. If the product is in good condition after inspection all the above is irrelevant, but important from a customer care point of view.

In either case please retain all paperwork and inform us or fax us on 01271 858698.

Delivery Schedule.

Our intentions are to always to get the product to you FREE within 7 working days (UK Mainland only), we do operate a next day delivery service, this would normally cost an additional £12.50 plus vat on most items with a standard weight, however, some items may cost more due to weight, specialist items, towers etc, we will advise you if it will cost more so you can make the decision.

Next day carriage charges will be shown on the invoice which is sent in the post, and not the one dispalyed on screen, unless selected as an option. Orders would have to be placed no later than 11am to allow the order to be processed and dispatched. Orders are delivered by carrier during normal working hours 8-30am - 4.00pm ( Mon to Fri.) no deliveries on weekends.

Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

It is our intention to make your purchase as safe and secure as possible. Always ensure that the padlock sign is visible in the grey area on screen prior to purchase.

If in doubt please make your purchase by telephone on 01271 858698.

Guarantee

You have 7 working days to cancel your order, this starts from the day after taking delivery of the product. You may return the product unused, unfitted, in original wrapping, without any reasons given; however the goods will be returned at your own expense, a 25% plus vat restocking charge will apply in all cases.
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A refund will be given only once the product has been received in sound condition for resale. If the product has been misused, damaged or is in an unfit condition for re-sale no refund will be given.

Please be advised that risk of damage, for returned items are always with you so please ensure they are well insured against damage or loss. Where products are made to order, the right to cancel will not apply.

Where a manufacturers lifetime guarantee is shown, for welds and defects, the manufacturer will inspect and decide as to defect or abuse, if the latter exists you will be charged for the repair and any transport charges related. The guarantee applies to the product remaining in the possesion of the original purchaser, transfer is not permitted. If the manufacturers product is at fault, we will replace or repair the faulty part. The buyer will not be entitled to claim in respect of such goods for work done theron, transport costs, loss of profit, of resale or in sale, respect of claim loss, damage or expenses, whatsoever, other than replacement cost thereof,. Complaints are dealt with quickly and fairly, we keep you informed at all times.

This does not affect your statutory rights as a customer.

Any information given to and held by LoftsandLadders.com will not be rented or sold to any third party. We will only use this information lawfully as detailed in accordance with the Data Protection Act 1998. Information held is kept secure at all times. You may request information held by us at any time by emailing us; a security check will be made prior to disclosure as additional protection.

Any questions or comments you have about our privacy statement should be made through the contacts on our contact information page.

Tax

For orders made from the UK 17.5% VAT is added.